Efficient, low-carbon heating across Wales and the South of England, designed and installed by an MCS-certified team.
Get Started
We Design Before We Quote. Every heat pump starts with a heat-loss calculation, a radiator assessment and an insulation check.
MCS Certified, Heat-Loss Designed, Manufacturer-Backed
Why It Matters
A well-designed heat pump doesn't feel like a boiler running colder. It feels like your home is just comfortable. That only happens when the design, install and paperwork are all handled with the same care.
Every home loses heat differently. We measure yours room by room before anyone recommends a heat pump size, radiator change or cylinder.
How It Works
The technology is well-proven, but a heat pump isn't a boiler swap. What makes the difference is treating it as a coordinated, fabric-first retrofit: design first, install second, commission properly, and register the warranty and MCS certificate on completion.
HOW IT WORKS
The evaporator collects heat from the air, even in cold weather. It does not burn fuel to create heat.
A small amount of electricity drives the compressor, which concentrates the collected heat to useful temperatures.
Heated water is stored in a cylinder sized to your household demand, not a default guess.
Heat is delivered at lower, steadier flow temperatures than a typical boiler, through radiators or underfloor heating.
Illustrative
A boiler blasts on, then off, so rooms swing warm to cool. A well-designed heat pump runs low and steady, so the house just stays comfortable.
Illustrative. Showing how the two heat differently, not specific temperatures.
Cost & Funding
A heat pump is a long-term upgrade, and there's real help with the cost. Funded routes reduce upfront cost, while finance options can spread what remains. We confirm everything in writing at your free assessment.
The Boiler Upgrade Scheme takes up to £9,000 off the cost of an eligible air source heat pump. We're MCS-certified, so we apply for the grant and take it straight off your quote. You don't have to claim anything yourself.
A heat pump delivers three to four units of heat for every unit of electricity it uses. For many homes, especially those coming off oil or LPG, that can mean lower running costs than the system it replaces. How much depends on your insulation, the system design and your electricity tariff, which is exactly what we assess before we quote.
If you prefer, whatever remains after grants or funded routes can be spread with a payment plan. We'll walk you through finance options for your home.
See finance optionsWe're proud to help South Wales homeowners protect the property they live in every day. Here is what some of our customers have shared after working with us.
Highly competent work, from initial design to installation. We had an air source heat pump, solar panels and extensive insulation installed. Large teams of skilled tradespeople arrived in planned succession. Work was completed within agreed timescales. Problems, where they arose, were quickly resolved. They even painted after completing the work!
I contacted my local MP Elwyn Vaughn who gave me the name of a company to contact, who then put me in touch with Complete Remedial Solutions in Bridgend. This company got the system up and running today Wednesday 29/05/2024. The manager Rui and the electricians Mike and Mathew who I would recommend to anyone needing a heating upgrade installation, have been absolutely first class in their care and work. I can't thank you enough guys. If I could give more than 5 stars I would.
Very helpful, friendly and reliable. I used CRS in spring 2023 to do a fairly big retrofit including installing an Air Source Heat Pump, completely new 'wet' central heating system and a small solar panel array. Keith and the team were really helpful and friendly throughout and although there were a few hiccups and delays for various reasons, they kept communicating with me which really helped, until it was all completed. I wouldn't hesitate to use them again.
Rated 4.6 On 50 Google Reviews
Rated 4.6 On 55 Trustpilot Reviews
Design Inputs
These are the inputs that drive a real design, not a brochure spec. Every one is captured during the survey before we put a proposal together.
Why It Matters
A room-by-room heat-loss calculation is the foundation of every other decision. No calculation, no design.
What We Check
Why It Matters
Existing radiators are checked against the calculated output at sensible running temperatures - often no changes are needed.
What We Check
Why It Matters
Household demand drives cylinder size and coil specification, not a default guess.
What We Check
Why It Matters
Clearances, airflow and proximity to neighbours all affect performance and noise.
What We Check
Why It Matters
Your existing supply and consumer unit are reviewed against what the heat pump needs.
What We Check
Why It Matters
Captured at survey. Wider insulation and ventilation options are covered in our coordinated retrofit section.
What We Check
Coordinated Retrofit
The lower the heat loss, the lower the running temperature (what installers call flow temperature) the heat pump can run at, the better its real-world efficiency. CRS handles insulation and ventilation in-house, so the wider retrofit joins up rather than being treated as a separate problem.
Installation Days
Step 01 Of 04
What We Do
Document
Handover Pack
Everything documented on completion, so the system is registered, warrantied and set up the way it was designed.
Issued and registered on completion.
Registered for your heat pump and cylinder.
Full records of the install and commissioning to manufacturer requirements.
Configured and demonstrated at handover so you can run the system properly.
Transparent Pricing
No guesswork. No off-the-shelf packages. We survey, design and quote based on your property's heat-loss, emitters and system requirements, so you only pay for the designed system.
Heat-Loss & Demand
The room-by-room heat-loss calculation sets the size of the system.
Emitter Upgrades
Whether radiators or underfloor heating need changing to run at sensible flow temperatures.
Cylinder & Controls
Hot-water cylinder sizing and the control system specified for the property.
How It Works
Get in touch and we'll arrange your free assessment. We'll carry out a heat-loss survey, assess your property and issue a clear, property-specific proposal.
Working with councils, housing associations or managing agents?
We deliver heat pump retrofit programmes across Wales and the South of England.
Complete the form and we'll arrange your free, no-obligation heat pump assessment. Or call 0800 009 2992.
Complete Remedial Solutions (CRS) Ltd, trading as CRS Energy, is an Introducer Appointed Representative of Ideal Sales Solutions Ltd, t/a Ideal4Finance. Ideal Sales Solutions Ltd is a credit broker and not a lender (FRN 703401). Finance available subject to status. The rate offered is always provisional and will depend upon your personal circumstances, the loan amount and the term.
There are risks involved in taking out a loan and you should ensure you can make all payments on time and in full; failure to do so can lead to financial difficulties and have a negative impact on your credit score.
